Thanks so much to all our incredibly valued clients for their encouraging words! 🌻
"Over the past 12 months, Adrian Park and The Humanity Factor have delivered industry-leading Human Performance training to over 120 of our staff across the Asia-Pacific region. This included tailored non-technical skills development, instructor programmes, and an examiner course—each one aligned with CASA’s current and upcoming regulatory requirements. The feedback from our team has been overwhelmingly positive. Adrian’s delivery style is both engaging and impactful, blending operational relevance with evidence-based content. His ability to connect with crews across diverse roles—from frontline SAR and EMS personnel to operational leaders—has elevated the conversation around safety and performance throughout our organisation. This training has not only met compliance standards—it has set a new benchmark for cultural change, crew communication, and decision-making in high-pressure environments. We consider Adrian and The Humanity Factor a strategic partner in our journey to build a more resilient, safety-conscious, and high-performing workforce."
~ Keith Best, Flight Operations Manager, PHI, Perth
"Interactive, thought provoking, entertaining while learning' are feedback statements my flight crew have described for their Human factors and CRM courses facilitated by Adrian. Adrian’s expert knowledge and statistical research provide a highly professional and personally rewarding experience to even the most experienced crews in the industry."
~ Trevor Wilson Chief Pilot/Head of Flying Operations, Queensland Police, Queensland Government Air, Operations Support Command, Brisbane, Townsville, Cairns, Queensland.
"Adrian assisted us with an investigation into the complex world of checklists used in a highly technical Operating Theatre environment – a little out of the usual for Adrian’s usual classroom! Adrian worked comfortably with our specialists and teams and provided an expert, thoroughly researched analogy into this widely used tool – very thorough, thought provoking and practical for us to consider. A delight to work with and would welcome opportunities to engage with Adrian in the future."
~ Donna Ravn, Executive Manager, Quality & Risk, St Vincent’s Private Hospital Northside, Brisbane.
"Being required to fly high-risk flight profiles in the wire environment infrequently and at short notice posed particular safety issues for our organisation. Providing officers with high-quality human factors training has been fundamental to addressing this problem. Over the last five years, Adrian Park’s human factors training has been a regular part of the training continuum for our aircrews. The training has built a robust safety culture within our aircrews, giving them confidence to undertake aerial work tasks, to recognise issues, and to speak up when required. The training has been transformative in how we approach aerial work."
~ Duncan Swan, Senior Principal Biosecurity Officer, Biosecurity Queensland, Department of Agriculture and Fisheries
"Even if it's your first time or a refresher, Adrian delivers a unique course of HF/CRM that covers a wide spectrum leaving you with excellent learning outcomes."
~ Dave Bashir​, Chief Pillot/Head of Flying Operations, LifeFlight Australia, Brisbane, Toowoomba, Sunshine Coast, Bundaberg, Roma, Mount Isa, Queensland.
"In regard to Adrian Park and his Human Factors 3.0 program from 'The Humanity Factor', I offer the following feedback: We are multi-role helicopter company with SAR/HEMS, Aerial work, Air Transport and Training operations. Adrian has conducted numerous sessions for us and our clients, including management, administration, operational and tasking personnel. The training was on message and offered valuable insight and practical tools for all involved. I have been involved personably in HF related training since the early 1980s and found that Adrian offered a fresh and relevant product that engaged everyone who attended. I highly recommend his training programme."
~ Peter McKenzie, Chief Pilot/Head of Operations, Rotorlift Aviation, Hobart, Tasmania
"Finding a course provider that is able to deliver a contemporary safety message, whilst encompassing the operational focus required by the organisation is rare, yet Adrian consistently demonstrates his ability to convey his unique mix of academic knowledge and aviation experience in an entertaining and engaging way to both teach and enable his students."
~ Paul Forcier, Chief Pilot/Head of Flying Operations, Starlight, Brisbane, Queensland
"Many of our staff have completed human factors training multiple times through their careers and because of this we are aware that it can easily become just another box ticking exercise and not something that actually contributes to the safety of our operation. We chose Adrian Park from The Humanity Factor as our course provider because the course is engaging, relevant and tailored to our operation. We found that Adrian’s candid and open delivery method, created active discussion and thought on the subject of human factors well beyond the actual training alone."
~ Dylan Vickerman, Deputy Head of Flight Operations, Rotorlift Aviation, Hobart, Tasmania
"Over the past 12 months, Adrian Park and The Humanity Factor have delivered industry-leading Human Performance training to over 120 of our staff across the Asia-Pacific region. This included tailored non-technical skills development, instructor programmes, and an examiner course—each one aligned with CASA’s current and upcoming regulatory requirements. The feedback from our team has been overwhelmingly positive. Adrian’s delivery style is both engaging and impactful, blending operational relevance with evidence-based content. His ability to connect with crews across diverse roles—from frontline SAR and EMS personnel to operational leaders—has elevated the conversation around safety and performance throughout our organisation. This training has not only met compliance standards—it has set a new benchmark for cultural change, crew communication, and decision-making in high-pressure environments. We consider Adrian and The Humanity Factor a strategic partner in our journey to build a more resilient, safety-conscious, and high-performing workforce."
~ Keith Best, Flight Operations Manager, PHI, Perth
"Interactive, thought provoking, entertaining while learning' are feedback statements my flight crew have described for their Human factors and CRM courses facilitated by Adrian. Adrian’s expert knowledge and statistical research provide a highly professional and personally rewarding experience to even the most experienced crews in the industry."
~ Trevor Wilson Chief Pilot/Head of Flying Operations, Queensland Police, Queensland Government Air, Operations Support Command, Brisbane, Townsville, Cairns, Queensland.
"Adrian assisted us with an investigation into the complex world of checklists used in a highly technical Operating Theatre environment – a little out of the usual for Adrian’s usual classroom! Adrian worked comfortably with our specialists and teams and provided an expert, thoroughly researched analogy into this widely used tool – very thorough, thought provoking and practical for us to consider. A delight to work with and would welcome opportunities to engage with Adrian in the future."
~ Donna Ravn, Executive Manager, Quality & Risk, St Vincent’s Private Hospital Northside, Brisbane.
"Being required to fly high-risk flight profiles in the wire environment infrequently and at short notice posed particular safety issues for our organisation. Providing officers with high-quality human factors training has been fundamental to addressing this problem. Over the last five years, Adrian Park’s human factors training has been a regular part of the training continuum for our aircrews. The training has built a robust safety culture within our aircrews, giving them confidence to undertake aerial work tasks, to recognise issues, and to speak up when required. The training has been transformative in how we approach aerial work."
~ Duncan Swan, Senior Principal Biosecurity Officer, Biosecurity Queensland, Department of Agriculture and Fisheries
"Even if it's your first time or a refresher, Adrian delivers a unique course of HF/CRM that covers a wide spectrum leaving you with excellent learning outcomes."
~ Dave Bashir​, Chief Pillot/Head of Flying Operations, LifeFlight Australia, Brisbane, Toowoomba, Sunshine Coast, Bundaberg, Roma, Mount Isa, Queensland.
"In regard to Adrian Park and his Human Factors 3.0 program from 'The Humanity Factor', I offer the following feedback: We are multi-role helicopter company with SAR/HEMS, Aerial work, Air Transport and Training operations. Adrian has conducted numerous sessions for us and our clients, including management, administration, operational and tasking personnel. The training was on message and offered valuable insight and practical tools for all involved. I have been involved personably in HF related training since the early 1980s and found that Adrian offered a fresh and relevant product that engaged everyone who attended. I highly recommend his training programme."
~ Peter McKenzie, Chief Pilot/Head of Operations, Rotorlift Aviation, Hobart, Tasmania
"Finding a course provider that is able to deliver a contemporary safety message, whilst encompassing the operational focus required by the organisation is rare, yet Adrian consistently demonstrates his ability to convey his unique mix of academic knowledge and aviation experience in an entertaining and engaging way to both teach and enable his students."
~ Paul Forcier, Chief Pilot/Head of Flying Operations, Starlight, Brisbane, Queensland
"Many of our staff have completed human factors training multiple times through their careers and because of this we are aware that it can easily become just another box ticking exercise and not something that actually contributes to the safety of our operation. We chose Adrian Park from The Humanity Factor as our course provider because the course is engaging, relevant and tailored to our operation. We found that Adrian’s candid and open delivery method, created active discussion and thought on the subject of human factors well beyond the actual training alone."
~ Dylan Vickerman, Deputy Head of Flight Operations, Rotorlift Aviation, Hobart, Tasmania
