FREQUENTLY ASKED QUESTIONS...  

"I have never done this type of training before. Where can I learn more?"

• We recommend the CASA Safety Behaviours course which is free. In fact, we recommend this course as foundational for those that have not experienced any HF/HP/CRM/NTS training before. You may even spot Parky in one or two of the CASA videos.
• We also recommend signing up to the email updates from Flight Safety Australia (FSA). Yep, we get it, you’re probably overwhelmed by emails, but this one is well worth it because it has a regular stream of articles that are super-useful to vocations of all types – not just aviators. You may even spot a few articles that we have written for FSA.

"Why the term ‘Red-Rule’ Safety and where did it come from?"

• I first heard the term in a book by Tony Kern called Blue Threat. Upon researching my PhD I discovered it had been used by Clinicians for quite some time to refer to rules that, when broken, always lead to severe injury or death. It seemed to be a perfect term for our concept of accident-proofing rules. You can read the genesis of the red rules in my PhD.

"What is Red-Rule Human Performance?"

• Human Performance is defined by ICAO technically here. It’s generally accepted as the unifying term for Human Factors (HF), Non-Technical Skills (NTS) or Crew Resource Management (CRM) and refers to the human contribution (although HF, CRM and NTS all have technical definitions as well). By Red-Rule Human Performance we mean human performance that respects the red rules. More on this in our courses, services and in my PhD.

"I am a non-aviator and have no regulatory responsibilities, but I am very Interested in your training. As a non-aviator will it be helpful to me?"

• Yes. We train and support many non-aviators such as Park Rangers, Maritime Vessel Crews, Business Managers, Business Development Staff, Clinicians, SES, Police, Surf-Life Savers and Fire-Fighters. The courses and services are human, not vocationally, centric. If you want to improve your human performance, in whatever vocational context, you will probably find, as many others have, the courses and services to be very helpful.

"How does your training fit in with other types of Human Factors (HF), Non-Technical Skills (NTS) or Crew Resource Management (CRM) training?"

• Our training is designed to underpin and enhance any previously effective iterations of HP/HF/NTS/CRM. It has been implemented in several large company’s CASA-Required HP/HF/NTS/CRM programs. 

"Is your training approved by CASA?"

• CASA does not, under CASR Part 119, ‘approve’ non-AOC or AWC companies such as ours for provisioned HP/HF/NTS/CRM training. Instead, companies such as ours provide programs, and or program deliverables, to AOC and AWC holders as a part of their programs – which are then approved by CASA. We have successfully created several such working HP programs for various companies – with CASA approval. This means we are confident our deliverables meet previously approved CASA-programs but if you are an AOC or AWC holder the ultimate responsibility for approval with CASA will rest with you (see also next FAQ).

"If we sign up on a more permanent basis for the use of your courseware, can you help us draft the relevant policies within our exposition to fulfil CASR requirements?"

• Yes, we have created programs for various clients over the years and our efforts are designed to be scalable based on the size of the organisation. In some cases, this may require a full manual, but in others just a few policy and procedural statements can be integrated into your existing exposition. In any case, contact us and we'd be happy to discuss further.

"What liability do you accept for your training and deliverables?"

• We have worked very hard to ensure the training and deliverables are relevant and address key red-rule principles as per my peer-reviewed PhD and relevant regulatory requirements. However, as per CASR Part 119 and other applicable CASR parts, final responsibility rests with AOC and AWC holders, and with individuals, to assess for themselves whether the deliverables meet their own safety requirements within their own vocational and personal contexts. (See also our Terms and Conditions Document as part of applicable commercial agreements and downloadable as a part of course purchases.)